Q. Why haven’t I received an email confirmation?
A. An automated email confirmation is sent to your email address once your order has been placed. If you do not receive this email it may have been caught in your SPAM filter or your email address might have been mistyped. Please check your account information of your selissa account, if you have one. If a confirmation email has not been received within 24 hours please call selissa on +46 735051333 or email email@example.com
Q. Can I return a product if I do not like it?
A. Yes, you can return a product within 14 days of delivery. It has to be unused and undamaged. With your delivery you received a Return & Refund Form. Please follow the instructions, fill out the form and return the item with the form. For more information check the Return Policy or the Terms & Conditions. Please note that if you ordered a custom made good you loose your right to return the product. For further enquiries with regard to this please call selissa on +46735051333 or email on firstname.lastname@example.org
Q. How can I cancel my order?
A. You can cancel your order up until Customer Services has processed your order. For further questions please call selissa on +4673505133 or email on email@example.com
Q. Is VAT charged online?
A. All orders for delivery within the European Union incur VAT at 25%, which is added at check out. All prices quoted are without VAT. For deliveries outside the European Union selissa ships your package according to Delivered Duty Unpaid (DDU). This means that we do not collect VAT, duties and/or taxes on orders to countries outside the EU and we cannot predict what your particular charges may be. If you do incur any such additional charges, they must be rendered in order for your package to clear customs. Please contact your local customs office for more information. Please contact Customer Services on +46735051333 or email on firstname.lastname@example.org if you have further questions about VAT.
Q.I would like a personalized product, can you help me?
A. Yes, our artisans are at your disposal and we can help with customized orders. Please click the custom made button in the footer and send us a picture or description and we will send you a proposal, given our artisans are able to deliver your request. Note that special rules apply for custom orders and you loose the right to return the item.