Delivery

Your order will be delivered during normal business hours if payment has been confirmed to the address supplied during our checkout process.  Delivery charge is free internationally. Please note that there are restrictions on the locations to which we deliver products purchased on our site. Deliveries are made by courier and require a signature on delivery.  For this reason, it is not possible to deliver to a PO Box address or a hotel.  Orders can be placed in SEK,EUR or USD.Charges in SEK and USD can vary due to changes in currency exchange rates.

Orders to countries outside the EU may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country. selissa ships your package according to Incoterm Delivered Duty Unpaid (DDU). This means that we do not collect VAT, duties and/or taxes on orders to countries outside the EU and we cannot predict what your particular charges may be. If you do incur any such additional charges they must be rendered in order for your package to clear customs. Please contact your local customs office for more information.

Transportation

All transportation is handled by a courier. You are not responsible if products are damaged or missing during transport from selissa to your stated delivery address. However, you are required to contact our selissa within 14 days. The economic responsibility is yours if products are damaged or missing during the return transport.

Return policy

You have the right to return undamaged and unused products. Notification about this shall be done immediately upon reception of the product or latest 14 days after reception. The notification shall be done to customerservices@selissa.com. The message shall contain the following information: a) order number b) payment confirmation c) title of the product you wish to return. The returned product shall be in an unused and undamaged state in its original package. Return the product together with the return form. You will have to pay the transport cost for the return. Return against cash on delivery is not accepted. We will refund any money received from you using the same method originally used by you to pay for your purchase. No refund or exchange will be offered on products that you return to us incomplete, damaged or soiled.

If you should receive a defect or wrongly supplied product, contact customerservices@selissa.com without delay or at the latest within 14 days after reception.  Return the product in the state that it was received followed by a damage or error report. The returned product shall be in an unused and undamaged state in its original package. Return the product together with the return and refund form and state the cause of the return. You must contact customer support at customerservices@selissa  before you return wrongly supplied or damaged products to get the return request approved and the return transport paid. The responsibility for errors in ordered products is limited to the terms now stated. Return against cash on delivery is not accepted.

After selissa accepted the returned item a refund will be payed within 30 days of reception.

Custom orders

If you have chosen to order a customized product specifically after your own specifications or personalization you loose the right to return the product. You can do this at selissa by clicking the custom made button or  by sending us a request by e-mail. These orders are called custom made orders by selissa. When the customer accepts our terms & condition, the customer also agrees with selissa to begin to produce the order. This means that the customer loose the right to cancel or return the order from that moment.

Return Address


selissa
Agnevägen 9
182 64 Djurshom
Sweden 

Download Return&Refund-form